If you purchased online or over the phone:.You’ll need to return it to store to be sent for repair.If you bought your device or accessory in an O2 store:.Make sure you’ve done everything listed in ‘Step 2’ above.If our troubleshooter determines that there’s a fault which needs a repair, we’ll send you some packaging to return it for repair. See this guide on Apple’s website for more information on how to disable ‘Find my iPhone’ If you don’t switch it off before sending your device to us, we won’t be able to attempt to fix your device and will have to return it unrepaired. iPhone, iPad and Apple Watch users must switch off ‘Find my iPhone’. If you don’t disable locks and passcodes, we’ll have to return your device unrepaired Disable any security locks/passcodes: check your device settings to find out how to do this.If we have to remove them ourselves, screen protectors and Apple Watch straps can’t be returned and your sim and SD card will need to be destroyed to protect your data If you have an Apple Watch, remove the straps – we can’t properly test your device with them in place. Remove your sim (unless it’s an esim) and any case, screen protector or SD card.Back up your device so you don’t lose any important photos, contacts or texts.Before that happens, there are some important things you’ll need to do: If you’ve had your device or accessory for more than 30 days, we can arrange a repair. Visit our returns page to find out what to do. If you’ve had your device or accessory for 30 days or less, and our troubleshooter has determined that there’s a genuine fault, we’ll skip the repair and either replace your device or give you a refund. Step 2 – Prepare your device for exchange or repair
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